FAQs
Shipping & Orders
How long does shipping take?
Orders are processed within 1–2 business days and delivered within 5–7 business days.
Can I track my order?
Yes, tracking details are sent via email once your order is shipped.
Can I change or cancel my order?
Changes or cancellations are only possible before the order is shipped.
Do you ship internationally?
We ship to selected domestic and international locations.
What if I entered the wrong address?
Please contact us immediately. Once shipped, we cannot change the delivery address.
Returns & Exchanges
What is your return policy?
Returns are accepted within a specified time after delivery if the item is unused and in original condition.
How do I start a return?
Contact our support team with your order number and reason for return.
Do you offer exchanges?
Yes, exchanges are available depending on product availability.
Are return shipping fees covered?
Return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.
What items cannot be returned?
Custom, clearance, and hygiene-sensitive items are non-returnable.
Payments & Pricing
What payment methods do you accept?
We accept major credit/debit cards and other secure online payment options.
Is my payment information secure?
Yes, all payments are processed through encrypted and secure gateways.
Are there any hidden fees?
No, all applicable taxes and shipping costs are shown at checkout.
Do you offer discounts or promotions?
Yes, occasional promotions are announced on our website and social channels.
Can I use more than one payment method?
Currently, only one payment method can be used per order.
Products & Care
Are your products food-safe?
Yes, all food-use products are made with food-safe, non-toxic materials.
Are pottery items handmade?
Many of our pottery pieces are handcrafted and may have natural variations.
Are your items microwave and dishwasher safe?
Some are, but always check individual product care instructions.
How should I care for my pottery?
Hand washing and gentle handling are recommended for longer durability.
Do product colors vary?
Slight variations may occur due to lighting, handmade finishes, or glazing.
Brand, Support & Wholesale
What is Health Prime?
Health Prime is a lifestyle brand offering premium kitchenware, décor, and pottery.
How can I contact customer support?
You can reach us through our Contact Us page or by email.
Do you offer bulk or wholesale orders?
Yes, wholesale opportunities are available upon request.
Where are your products made?
Our products are sourced from trusted manufacturers and skilled artisans.
Do you have a physical store?
Currently, Health Prime operates as an online-only store.